Return and Exchange Policy

At Game Pulse Valley, we strive to ensure that our customers are fully satisfied with their purchases. This Return and Exchange Policy outlines the conditions under which returns and exchanges are accepted.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unused and in the same condition that you received it.
• The product must be in the original packaging.
• You must provide a receipt or proof of purchase.

Non-Returnable Items

The following items are non-returnable:

• Digital downloads and software products.
• Perishable goods such as food, flowers, or plants.
• Customized or personalized items.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or [email protected] to request a return authorization.
2. Once approved, securely package the item in its original packaging.
3. Include a copy of your receipt or proof of purchase.
4. Ship the item to the following address:

Game Pulse Valley
C. de San Joaquín, 42
Centro, 28004 Madrid
Spain

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Exchanges

If you need to exchange an item for the same product, contact us at [email protected] or [email protected] to arrange the exchange.

Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or [email protected] with details and photographic evidence of the damage or defect. We will arrange for a replacement or refund as necessary.

Contact Us

If you have any questions about our Return and Exchange Policy, please contact us at [email protected] or [email protected].